Privacy Policy

Effective Date: 01st April 2025 00:01 IST

Introduction

Welcome to Laundry Buoy. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your data. By accessing or using our website and mobile application (available on the Google Play Store), you agree to the terms of this Privacy Policy.

Information We Collect

When you interact with our services, we may collect the following personal information:

  • Name
  • Email address
  • Phone number
  • Physical address

How We Use Your Information

We use your personal information to:

  • Process your orders and provide our laundry services
  • Communicate with you regarding your orders and inquiries
  • Provide customer support and improve our services

Note: Our website does not use cookies or other tracking technologies.

Third-Party Integrations

Our website includes a WhatsApp navigation button which, when clicked, redirects you to WhatsApp. This integration is provided by Facebook Meta's WhatsApp Cloud API. Please note that:

Mobile Application

This Privacy Policy applies not only to our website but also to our mobile application available on the Google Play Store. By downloading and using our app, you consent to the data practices described in this policy.

Data Security

We take data security seriously. All personally identifiable information (PII) is securely stored using encryption, and our servers are maintained by AWS to ensure robust protection.

Data Retention

We retain your personal information for as long as it is necessary to provide our services. In our case, your data is retained indefinitely ("always") unless you request otherwise.

Data Sharing

We do not share your personal information with third parties except as required by law.

Compliance with Legal and Platform Requirements

Laundry Buoy is an Indian business and complies with all applicable Indian privacy laws. In addition, this Privacy Policy meets the requirements of the Google Play Store for mobile applications, as well as the data handling practices required for integrations with Facebook Meta WhatsApp Cloud APIs.

Your Rights

You have the right to access, update, and correct your personal information at any time. If you have any questions or wish to exercise your rights, please contact us using the details below.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

Consent

By using our website and mobile application, you consent to the collection, processing, and use of your personal information as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated effective date. Please review this policy periodically to stay informed about our information practices.

Contact Us

For any privacy-related inquiries or concerns, please contact us at: